Order FAQs

Below we have listed the frequently asked questions and answers about pre-sale information, payment methods, and your license. If you can't find your answer here, please feel free to contact us via our support email. We will respond within 24 hours on weekdays.
1. Is it secure to purchase a product on your site?
Yes. It's 100% secure for purchasing. Your order will be processed through Digital River MyCommerce which is secured by 256-bit SSL encryption. All your information is kept privately and will not be leaked out. We guarantee the security and your personal data protection.
2. How to determine whether my order is processed successfully?
After a successful purchase, you will receive an order confirmation email which includes your order receipt and licence code and some other information. If you receive the email within one hour, it indicates that the order is successfully processed. Or, contact us for support. We will check the order and send the email to you after confirmation.
3. How long is the valid service time of the license code?
The license validity is depending on which kind of license code you ordered. If you choose the lifetime license, then one-off purchase will ensure lifetime license and updates. If you choose the license code for a specific period, then the license lasts for that specific period before the renew.
4. Can I transfer the code to another PC?
We offer 9 kinds of codes in the ExplorerMax order page -- monthly/yearly/lifeime license for 1/3/5 PCs. The code for 1 PC can be associated with only one PC and you cannot transfer it to another PC. However, if you have discarded the old machine and need to use ExplorerMax on a new computer, you can contact us for help. The code for 3 PCs can be associated with up to 3 PCs. And the code for 5 PCs can be associated with up to 5 PCs.
5. What kind of payment methods do you accept?
We accept credit cards, checks, PayPal, Money Orders, and Wire Transfers. You can choose to pay by check or Money Order or Wire Transfer on the payment page.
6. What is the refund policy?
When you purchase products of explorermax.drivethelife.com, your satisfaction is guaranteed. So if our product can't realize its promise, you can request a refund within 30 days.
However, we don't refund in the following situation:
a. You request a refund for technical issues but neither provided any assistance to our support team nor provided any detailed description of the problem.
b. The refund reason is "I don't require this software" or so.
c. I use other software and don't need ExplorerMax any more.
d. I regret to place the order.
Thank you for your support and understanding.
If you have other order-related questions, please send e-mail to contact#drivethelife.com (replace # with @).

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